Refund policy
Last updated 11 August 2026
The short version. Credits are returned automatically whenever work fails or you stop it — you never pay for something you didn't get. Beyond that, if you bought credits and haven't used them, email us within 14 days and we'll refund the purchase.
1. Credits returned automatically
You don't need to ask for these, and they happen within seconds:
- A build fails. If applao cannot produce a working, tested application, the credits are returned to your balance.
- You stop a build. Press stop and the credits go straight back, with any half-finished work discarded.
- A change doesn't survive testing. If a change breaks your app, we roll it back and return the credit.
Sketching an idea, changing a sketch, editing code by hand, publishing and packaging never cost credits at all.
2. Refunds on credit purchases
Credits are digital content delivered immediately. Even so:
- Unused credits: if you bought a pack within the last 14 days and have not spent any of those credits, email us and we will refund the purchase in full.
- Partly used packs: we will normally refund the unused portion, at our discretion, within the same 14 days.
- Something went wrong: if applao failed you in a way the automatic returns above did not cover — it produced something unusable, or it was unavailable when you needed it — tell us what happened. We would rather refund you than argue.
We may decline a refund where an account has clearly abused the service, for example by repeatedly buying, spending and reclaiming credits.
3. If you are a consumer in the UK or EU
You normally have a 14-day right to cancel a purchase of digital content. Because credits are made available to spend immediately, you are asked at checkout to agree that supply begins straight away, which means that right ends once you start spending them. This does not affect your rights if what we supplied was faulty or not as described.
4. How to ask for a refund
Email support@usekorel.com from the address on your account, and include:
- the date of the purchase, or the order reference from your Paddle receipt;
- a sentence about what went wrong — it genuinely helps us fix things.
We reply within two working days. Approved refunds are processed by Paddle.com Market Ltd, our payment provider and merchant of record, back to the original payment method. Your bank usually shows the money within 5–10 working days.
5. Chargebacks
Please write to us before contacting your bank. A chargeback costs us a fee and locks the account while it is investigated, and almost every case is something we could have fixed the same day.
Questions
Email support@usekorel.com. applao is operated by Korel.